Terms and Conditions

Allergen Information
All products are made in a kitchen which handles all of the major allergens, including Dairy, Eggs, Cereals containing Gluten, Soya, Nuts, Sesame, Peanuts, Celery, Fish, Mustard, Sulphites. All Queen of Tarts products contain eggs, soya, milk, nuts, dairy, cereals containing gluten. We do not cater for allergies and our products will not be suitable for anyone with food allergies. We will assume no liability for any adverse reactions that may occur.

Placing an order
Orders can be placed on-line via our website, over the phone or in person. Full payment is required at the point of ordering unless agreed with us. Please check if you have selected the correct delivery time and date. We cannot take responsibility for errors made during the ordering process by the customer. You will be provided with an order confirmation and a payment receipt sent by email. Please check your junk mail folder as confirmations may be redirected there by your security software. Please check your copy of the order carefully and let us know if any items are incorrect.

Collection of an order
When you place your order, we will arrange a mutually convenient time for you to collect it from our base in Hereford.

Delivery of an order
Delivery will be made by Royal Mail Tracked 24 delivery. It is the customer's responsibility to provide an accurate and complete address, along with a correct phone number for contact. It is also the customer’s responsibility that there is someone to accept the delivery at the address.​

Quality and product appearnace
Our cakes are handmade, using fresh and natural ingredients. Therefore there may be slight variations in appearance from those shown in our publicity material.

Refunds and cancellations
Should your order be damaged this should be reported immediately by contacting us. Photographic evidence must be approved. Please note we are unable to accept returns.